Refund Policy

A legal disclaimer

Vibarto Refund Policy

Effective Date: June 29, 2026

At Vibarto, we strive to provide a great experience for every customer. If something isn't right, we will work with you to find a fair solution. This Refund Policy explains when refunds are available and when they are not.

1. Event Tickets

Ticket purchases are refundable within 48 hours of purchase, provided the request is made at least 7 days before the event.
Tickets purchased within 7 days of an event are non-refundable.
If an event is canceled by Vibarto, customers will receive either:
- A full refund to the original payment method, or
- The option to transfer the ticket to a future event.
If an event is postponed, tickets will automatically remain valid for the new date. Customers who cannot attend the rescheduled event may request a refund within 14 days of the postponement announcement.

2. Memberships and Subscriptions

Memberships and subscriptions may be canceled at any time.
All subscription and membership purchases are final and non-refundable once payment has been processed.
Canceling a membership prevents future recurring charges but does not entitle the member to a full or partial refund for the current billing period.
Members will continue to have access to their subscription benefits until the end of the billing period that has already been paid for.
Once canceled, no further recurring payments will be charged unless the member chooses to subscribe again.

3. Digital Purchases

Digital purchases, including downloadable content, premium features, virtual goods, or digital artwork, are final and non-refundable after access has been granted or the content has been delivered.

Refund requests resulting from verified technical issues that prevent access may be reviewed solely at Vibarto's discretion.

4. One-of-One Merchandise and Artwork

Because Vibarto specializes in unique, one-of-one products, all sales of one-of-one merchandise and artwork are considered final.

Each one-of-one item is individually created and may naturally contain variations in color, texture, brushstrokes, materials, finish, dimensions, or other handcrafted characteristics. These unique qualities are intentional and are not considered defects or valid grounds for a refund, exchange, or return.

Refunds may only be approved if:

The wrong item was delivered.
The item was significantly damaged during shipping.
The item never arrives due to a verified shipping issue.

Requests must be submitted within 7 days of delivery (or the expected delivery date for non-delivered items) and must include proof of purchase and, when applicable, photographs of the item and packaging.

5. Chargebacks

Customers experiencing an issue should contact Vibarto before initiating a payment dispute or chargeback. We will make a good-faith effort to resolve the matter quickly.

Fraudulent or abusive chargebacks, false claims, or attempts to obtain a refund while retaining a purchased item may result in suspension or permanent termination of the associated Vibarto account and may be contested to the fullest extent permitted by law.

6. Exceptions

Refund requests outside this policy may be approved at Vibarto's sole discretion only in extraordinary circumstances, such as duplicate charges or billing errors.

7. How to Request a Refund

To request a refund where permitted under this policy, please provide:

Your full name.
Order number or receipt.
Date of purchase.
Reason for the refund request.

Vibarto aims to review eligible refund requests within 5 business days. Approved refunds are typically processed back to the original payment method within 5–10 business days, depending on the payment provider.

8. Policy Updates

Vibarto reserves the right to modify this Refund Policy at any time. Changes will apply prospectively and will be posted with an updated effective date.